Privacy Policy

Effective date: September 12, 2026. This policy covers hosedirect.com and our online store at store.hosedirect.com.

Hose Direct is an industrial hose, tubing, and fittings distributor in Toledo, Ohio. Hose Direct, 500 Broadway, Toledo, Ohio 43604. Phone: 800.261.4673. Email: sales@hosedirect.com.

• Account information: your name, company, email address, and a password when you request a store account. Store accounts are approved by our team before use.
• Order information: the items you order, quantities, ship-to addresses, PO numbers, and any notes you add.
• Correspondence: emails and messages you send us.
• Device/usage information: device information and information related to the ways in which you interact with the site
• Cookies and other tracking technologies: For more information about how we use cookies, please read our Cookie Policy.

We do not collect payment card numbers on our website. Orders placed through the store are reviewed by our team and payment is handled through your existing account terms, the same way as phone and counter orders.

• To review and fulfill your orders and manage your account, including your negotiated pricing.
• To send order emails (order received, order confirmed).
• To respond when you contact us.
• Conduct analytics, research, and reporting, including to synthesize and derive insights from your use of our site.

We do not sell your information, and we do not send marketing email without your consent.

Only the service providers that run our systems (website hosting and email delivery), and only what they need to do their job. We may disclose information if the law requires it.

Our systems run on U.S.-based cloud hosting. Connections to the store are encrypted, and account passwords are stored in hashed form (we cannot read them).

Account and order records are kept while your account is active and as needed for business and tax records.

You can ask us to show, correct, or delete the information we hold about you by contacting us at the address above. Order emails are part of servicing your orders and cannot be opted out of while you use the store.

Our website is a business-to-business service and is not directed at children.

If we change this policy, we will update this page and the effective date above.